FAQ

Q1: How do I know which size to order?
Measure your dog's back length (base of neck to base of tail) and chest at the widest point. Match to our size chart. Gray, Pink, and White are available in S/M/L. Black, Green, and Purple are available in XL/2XL.

Q2: Is the costume comfortable for anxious dogs?
Yes. The ultra-soft plush fabric has no hard edges and no scratchy material. The lightweight construction means even anxious rescues and costume-resistant dogs tolerate it for hours without stress.

Q3: Does the glow-in-the-dark actually work?
Yes. The costume absorbs both natural daylight and indoor light, then emits a neon green glow after dark — clearly visible in nighttime photos and evening outdoor events.

Q4: What if it doesn't fit or my dog won't wear it?
You're covered by our 60-day money-back guarantee. Full refund, no questions asked. Contact us at support@ominix.com or call +1 325-225-0854.

Q5: How long does shipping take?
Orders are processed within 24–48 hours. Delivery typically takes 7–15 business days worldwide, excluding weekends and holidays. Once shipped, you'll receive a tracking email.

Q6: Can I buy multiple colors?
Yes. Gray, Pink, and White are available in S/M/L. Black, Green, and Purple are available in XL/2XL. Many customers order 2–3 colors for different occasions.

Q7: What happens if I enter the wrong shipping address?
Please double-check your address before placing your order. We cannot be held responsible for lost or misdelivered packages due to incorrect address information. Contact us immediately at support@ominix.com if you need to correct your address.

Q8: How do I track my order?
Once your order ships, you'll receive an email with a tracking link. For the most accurate updates, use the tracking link provided. You can also contact us at support@ominix.com or +1 325-225-0854.

Q9: What is your refund policy?
We offer a 60-day money-back guarantee. If you're not satisfied for any reason, contact us within 60 days of purchase for a full refund — no questions asked.

Q10: How can I contact customer support?
Email: support@ominix.com
Phone: +1 325-225-0854
We're here to help with any questions about your order, sizing, or product.